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Hotel and hospitality course at a glance

  • Start date: Anytime
  • Location: Online
  • Study pace: Flexible, you have up to 5 years to complete this course
  • Qualifications: Level 4 Qualifi diploma (120 credits) , Level 5 Qualifi diploma (120 credits) or Level 4 & 5 Qualifi diploma (240 credits)
  • Assessment: Online written assignments 
  • Includes: 1-2-1 tutor support, FREE laptop*, all course materials and more
  • Ofqual Link: Level 4 Diploma in Hospitality and Tourism Management – 603/4399/0
  • Ofqual Link: Level 5 Diploma in Hospitality and Tourism Management – 603/4404/0

Dream of working in a luxury hotel in London? Or maybe running large events across the globe? From resorts and restaurants to weddings and corporate events – our Hotel Management Course can take you wherever you’d like to go.

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Annual payment (£2,900)Monthly payment (from £118.75 per month)
Annual payment (£2,200)Monthly payment (from £89.60 per month)
Annual payment (£2,200)Monthly payment (from £89.60 per month)

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How it works

Students on our online hospitality management course can complete a Level 4 (120 credits), Level 5 (120 credits) or a combined Level 4 & 5 (240 credits) Qualifi diploma, designed to provide students with the skills needed to succeed in the hospitality industry. 

The course is completed online and you can start at any time, it’s completely flexible. Each module (Level 4 & level 5) consists of 40 hours of guided online learning, with an additional 30-50 hours worth of optional materials that include recommended exercises, readings, digital resources and self-test tasks.

To complete the course you’ll submit 4 online assignments at each level, and assignments are approximately 2,000-3,000 words each. Once you’ve passed your hotel management course, you’ll be awarded with a Qualifi diploma and you’ll be able to top up your qualification to a bachelor’s degree at a range of UK universities.

During the hotel management course you’ll have access to 1-2-1 tutor support and webinars, social learning forums and additional materials to complete your diploma with ease. You can find out more about the support you’ll have available on our Student Resources page. You can also read about the academic credentials we meet and associations we’re part of to make sure you have the best learning experience.

Course modules

Level 4 hospitality management modules

Food and beverage operations

Students will gain an understanding of the processes involved in food and beverage operations, including practical aspects of food and beverage production and service.

Food safety and hygiene

Students will understand the need to comply with regulations and effectively manage procedures for ensuring food safety.

Hospitality and hotel housekeeping

Students will understand the role of the housekeeping department within a hospitality setting. This module will identify the importance of the housekeeping department and the impact it has on the hospitality operation.

Customer service

Students will be taught the importance of a customer focused hospitality establishment in a competitive environment by carrying out research on customers’ requirements and expectations. Students will also gain skills to deliver excellent customer service and evaluate the benefits of exceeding customers’ expectations.

Front office operations

Students will understand the role of the front office department within a hospitality setting. This unit will identify the importance of the front office department and the impact it has on the overall hospitality operation.

Accounting and cost control

Students will understand the principles of finance within hospitality and the contents of key financial statements used, along with the basic accounting techniques used to produce and analyse them.

Global tourism and hospitality

Students will understand the size and scope of the global tourism and hospitality industry. This unit examines the influences that affect it and the growth of brands within international markets.

Hospitality and marketing

Students will be able to understand the key principles of the marketing concept and relate the role of the marketing mix to the hospitality industry. Students will understand the marketing cycle and be able to produce a promotional campaign.

Employee engagement

Students will understand the concept of employee engagement and the key components. Students will be able to assess how employee engagement can have an impact on the overall business performance by introducing specific strategies and practices.

Training and CPD

Students will be able to use different methods for identifying the need for training in a hospitality setting. Students will understand how individuals learn in different ways and the importance of selecting the most effective training method. Students will then be able to plan, design, deliver and evaluate the effectiveness of a training session or program. The students will also be introduced to the concept of Continuous Professional Development and the need and relevance for it in a hospitality setting.

Level 5 hospitality management modules

Food and beverage supply chain management

Students will understand supply chain systems and procedures, and how organisations use these to procure, produce and prepare food and beverages within the hospitality industry, both domestically and globally. This unit demonstrates how supply chain management is essential for efficient operation and for achieving a competitive edge.

Quality management

Students will be able to understand the concept of quality management and apply it in a hospitality setting. Students will be able to analyse, evaluate and implement a quality management system in a hospitality organisation.

Events and conference management

Students will understand the operational issues that underpin successful events and conference management. This unit examines a wide range of events and discusses the processes and considerations involved.

Customer relations management

Students will understand the importance of Customer Relationship Management (CRM) to hospitality organisations and recognise the necessary processes to ensure its effectiveness. 

Managing people

Students are able to gain an understanding of the key principles of management behaviour and a range of management styles, roles, responsibilities, characteristics and skills. Students will be able to understand the effectiveness of different organisation structures by studying the design and culture within a hospitality setting. 

Current issues in HRM

Students will be able to understand the key principles of Human Resource Management (HRM) and the current issues Human Resource (HR) managers have to consider when carrying out their role and responsibilities. Students will also understand how current legislation has an impact on the HR function in Hotel and Hospitality Management. 

Revenue management

Students will be able to understand what the key elements of revenue management are and how this affects the pricing of hotel bedrooms. Students will also be able to implement the practices of yield management in a hotel and set an overbooking policy. 

Corporate social responsibility

Students will be able to understand key principles of Corporate Social Responsibility (CSR) and sustainable development. Students will learn about the impact hotels have on social, cultural and environmental factors and how the hotel industry can make a difference by implementing practices and procedures to be more sustainable.

Contemporary issues

Students will understand the nature and impact of current and potential Contemporary issues that affect the hospitality industry. This unit will demonstrate the need for organisations to be flexible and to adapt to rapidly changing environments and customer demands.

Business planning

Students will understand how to create a business plan for a hotel or hospitality organisation. Students will learn where the business is positioned in the current market, measure the performance and suggest opportunities for growth.

Assessments

The Qualifi Level 4 & 5 hotel and hospitality diploma is made up of 10 modules, with 4 written assignments at each level. Once you’ve completed the modules, you’ll be given access to the assignments and each assignment is approximately 2,000-3,000 words. Your assignment will then be submitted to your personal tutor for marking and feedback.

The assignment titles for the level 4 hospitality management course are:

  1. Sustainability in tourism and hospitality management
  2. Operations management in tourism and resort operations
  3. Management of visitor attractions
  4. Employability and development in the hospitality industry

You can find more information about each individual assignment on the Qualifi level 4 diploma in Hospitality and Tourism Management information page.

The assignment titles for the level 5 hospitality management course are:

  1. Tourism destination management
  2. Entrepreneurship in tourism and hospitality management
  3. Cultural tourism management
  4. Research project

You can find more information about each individual assignment on the Qualifi level 5 diploma in Hospitality and Tourism Management information page.

Entry requirements

To enrol in our Level 4 hospitality management course, you must be at least 18 years old and have a full secondary education, meaning you must have a minimum of 2 A-levels or equivalent.

If you don’t have 2 A-levels or the equivalent, such as NVQ Level 3, you may also be able to enrol based on your work experience. To find out more, talk to one of our helpful team members at: 0333 772 1158

To enrol in a Level 5 hospitality management course, you must have completed the Level 4 Qualifi diploma in hospitality management.

Cost & payments

Cost and payments

  1. Level 4: £2,200

Enrol with a £50 deposit and then £89.60 a month for 24 months, interest free.

  1. Level 5: £2,200

Enrol with a £50 deposit and then £89.60 a month for 24 months, interest free.

  1. Level 4 & 5: £2,900

Enrol with a £50 deposit and then £118.75 a month for 24 months, interest free.

Students can make payment using one of the following methods:

  • Credit or debit card
  • Bank transfer
  • Interest free monthly instalments
  • Paypal
  • Western Union
  • ELCAS funding

Career progression

Our hospitality management course gives you a wide range of skills, from food and beverage supply chain management, accounting and cost control, marketing in hotel and leisure to people management, social responsibility and so much more.

Once you’ve completed the course, you’ll be able to apply for senior positions at hotels, restaurants, resorts, and other associated properties in the hotel and hospitality industry around the world.

University progression

Once you’ve completed your online Level 4 & 5 hospitality management course you have the opportunity to complete a third year hospitality degree programme, known as a ‘BA top up’, from a wide range of UK universities. 

Students can apply to any university offering the BA top up and you can choose to study for your degree either online or in-person on campus. Below are just a few of the universities that offer the hospitality degree top up programme:

Sample Certificates

Level 4 Diploma in Hospitality and Tourism Management Sample Certificate and Transcript

       

 

Level 5 Diploma in Hospitality and Tourism Management Sample Certificate and Transcript

     

 

Why enrol with Online Business School?

Last year 337 students graduated this course
13 years of educating students online
3,953 students are currently enrolled on this course
Over 25 expert tutors available to help you succeed

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Choose the right course for you

Hotel and Hospitality (Level 4)

From £89.60 per month

or £2,200 in full

Hotel and Hospitality (Level 5)

From £89.60. per month

or £2,200 in full

Hotel and Hospitality (Level 4 & 5)

From £118.75 per month

or £2,900 in full

Our Hotel Management tutors

Once you’ve enrolled onto the Hotel Management Course you’ll have access to our expert tutors, with years of experience our friendly team are always on hand to help provide advice and support. Whether you need to ask a few quick questions about a module topic, or you’d like in-depth feedback on your assignments – we’re here to help.

Our Program Leader for this course is Joanna Hambridge, Joanna is an experienced professional with over 15 years practical experience within the Hospitality, Events and Marketing industries.

Hotel and Hospitality level 4 and 5 graduate stories

Rawle Archie

Having had a BSc in Geography two decades ago I wanted to reintroduce myself to academics as a possible prelude to a Master’s Degree. It was important to do something I would enjoy and that would improve my managerial credentials and in the long term open up opportunities for growth. Being able to access the material from the comfort of my own home at any time allowed me to fit my studies around other commitments. The experience was very good. Staff are helpful and the material is easy to access. The course is well structured, easy to follow, with enough detail to understand the relevant material yet provoke further research at my convenience.

Grace Stanley

My overall experience so far is excellent, it is flexible and the platform is easy to you use; also, it offers 24/7 student networking platform, individual dashboards, 1-2-1 tutorials and group webinars. My plan is to work on the Level 5 Hotel and Hospitality and then apply onto the final year at university.

Frequently asked questions

01How do I apply for this Hotel Management course?

It’s really simple to enrol on our hotel management course, it only takes a few moments and you can either enrol online or over the phone, it’s entirely  up to you:

  1. Simply register online
  2. Call our friendly team directly at: 0333 772 1158
  3. Email us at: [email protected]
02Will I have to go to an interview?

No, we like to keep things simple here at Online Business School, so you won’t need to go to an interview to enrol on our hotel management course. All you’ll need to do is complete a short application form to make sure you meet the criteria for the course, for example, you must have a full secondary education.

03How long is an online hotel management course?

The duration of our diploma in hotel management is completely flexible and entirely up to you – we allow 5 years to complete the course, which means you can work at a pace that suits you and your life. You can also study the modules in any order at any time so you have complete control of your learning.

04What does a diploma in hotel management course include?

Our hotel management course includes some great added extras to help you succeed, from 1-2-1 tutoring support and online learning resources to a FREE laptop and Student Membership card. 

  • All course material, including online modules and written assignments
  • Personal tutor support with 1-2-1 Zoom sessions
  • Dedicated student support
  • Access to an online social learning forum
  • Assignment marking and feedback
  • FREE laptop*
  • FREE TOTUM student discount card
  • FREE student membership to the Institute of Hospitality
  • FREE access to Our Hubs
  • *excluding ELCAS funded learners
05Do I need any previous experience or qualifications?

You don’t need any previous work experience to enrol on our Level 4 or Level 5 hospitality management course,  however to meet the criteria to enrol in our Level 4 hospitality management course, you must be at least 18 years old and have a full secondary education. 

To enrol in a Level 5 hospitality management course, you’ll need to have previously completed the Level 4 Qualifi diploma in hospitality management.

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